UX

Emplifi

The Live

Commerce

UI

Emplifi is a CX company that create meaningful conversations between consumers and the brands they love. Gone are the days when brands could expect consumers to adapt to them. Today, consumers want to engage with brands when they want, how they want. They’re social-first and digital-always — they expect their interactions with your brand to be seamless, empathetic, authentic, and at their speed.

Emplifi is a CX company that create meaningful conversations between consumers and the brands they love. Gone are the days when brands could expect consumers to adapt to them. Today, consumers want to engage with brands when they want, how they want. They’re social-first and digital-always — they expect their interactions with your brand to be seamless, empathetic, authentic, and at their speed.

16+

COUNTRIES

10K

BRANDS

200M

MON. INTERACTIONS

Role: Leader Product Design

Role: Leader Product Design

emplifi.io

PROCESS

01

Discovery

User Need

Business Goal

Tech Constraints

Success Metrics

02

Research

Quantitative Data

Quantitative Data

FSWO

03

Ideation

Brainstorm session

Stakeholders Workshop

Solution Mapping

04

Design

Wireframes

UI Design

DS Improvement

05

Handsoff

UX Audit

Usability & A/B Test

Accessibility Test

Responsive Test

Documentation

01

Discovery

Discovery

The Challenge

Retail stores face challenges in retaining and engaging customers, especially in a digitally-driven era. To stay competitive and relevant, they need to explore innovative solutions to enhance the in-store shopping experience.

High Level Goals

- Develop a B2C solution aimed at enhancing loyalty and retention among retail users.

-Elevate the online conversion rate for retail stores.

-Improve customer shopping experience

User Needs

-Convenience and Efficiency

- Interaction and Engagement

-Assistance and Support

-rust and Security


Business Goals

-Increase Sales

-Enhance Customer Loyalty

-Expand Market Reach

-Improve Operational Efficiency

-Gather Customer Insights

-Establish Brand Trust

Stake Holders - Product Owners, Designers & Engineers

02

Research

Research

Quantitative Data

20k+

Retail shoppers

Qualitative Data

150+

Shoppers

Shoppers

Competitors Analysis

Competitors Analysis

35+

Retail Stores

Retail Stores

65%

Appreciate real-time

Appreciate real-time

72%

Requires live commerce feature

65%

Findings

Appreciate real-time

72%

Requires live commerce feature

Method: Surveys and Interviews

04 - The Solution

One2One

Bridge the gap between in-person and online by humanizing digital experiences and boost conversion rates, engagement, and customer satisfaction in the process.


With Emplifi Live Advisor, customers can launch one-to-one video calls and chat from your social channels or website for a personalized online shopping experience that can help drive conversion rates that match or exceed your in-store rates.


01. Features

Live Video Calls & Chat

02. Features

Add to Cart

03. Features

Appointments

04. Features

Post Call Surveys

Impact

36%

AOV

25%+

Conversion

94%

Cust. Satisfaction

05 - The Solution

Shopstream

Dazzle your customers with livestream video that allows you to instantly connect and engage with your audience across your digital and social media channels.
Emplifi Live Stream is your online broadcast solution for demonstrating or selling products, providing real-time customer care and assistance from a retail store, dark store, or even via pre-recorded content.

01. Features

Multi Customer Engagement

02. Features

Product Demo

03. Features

Events

04. Features

Post Call Surveys

Impact

306%

ROI

20%+

Conversion

96%

Cust. Satisfaction

LET'S MAKE IMPACT

LINKEDIN.

EMAIL .

CV.

© 2024 Dominic Achon. All Right Reserved.

LET'S MAKE IMPACT

LINKEDIN.

EMAIL .

CV.

© 2024 Dominic Achon. All Right Reserved.

LET'S MAKE IMPACT

LINKEDIN.

EMAIL .

CV.

© 2024 Dominic Achon. All Right Reserved.